Privacy policy

EMR SETTLEMENT LIMTED (referred to as “us” “we” or “our”) is committed to respecting your privacy and we recognise our responsibility to keep any personal information that you provide confidential at all times. We will do our utmost to comply with all applicable data protection and privacy laws.

You can visit (“Website”) without disclosing any personal information about yourself.
We have provided this Privacy Policy statement to help you understand how we collect, use and protect your personal information when you visit the Website. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

For the purposes of this Privacy Policy statement, “EMR SETTLEMENT” means EMR SETTLEMENT LIMTED and your ‘personal information’ means information which identifies you as an individual or from which your identity can be reasonably ascertained.
This notice should be read in conjunction with the Terms and Conditions of use for the Website.

Personal information collection

We endeavour to collect and use your personal information only with your knowledge and consent. We typically collect personal information when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, and other information collected on registration or through surveys.

How your information is processed (“purposes”)

If you choose to provide us with personal information, your personal information will be processed for the following purposes:

  • processing any of your requests for information;
  • in support of the intended purposes stated at the time at which it was collected, and where applicable, subject to any preferences indicated by you; and
  • to the extent that we are required or authorised by law to do so.
  • processing your information as necessary or appropriate in connection with settlement activities and functions performed by EMR Settlement under the Government’s CFD and Capacity Market arrangements;
  • processing any information collected in relation to any quality assurance surveys or related matters.

We may also use your personal information to keep you informed of our services, events and other general matters. If you do not wish to be contacted for these purposes, please let us know by using the contact details in “Your Rights In Relation to Your Information”.

To whom will your information be disclosed (“recipients”)?

We will not share your personal information with third parties except in the following circumstances:

Where your information may, for the Purposes, detailed above, be disclosed for processing to:

  • our holding company, ELEXON Limited, and its employees, contractors and other personnel;
  • Third party service providers who use your personal information to provide services to us (“Service Providers”); and
  • Auditors or contractors or other advisors auditing any of our business processes (“Third Parties”).

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

EMR SETTLEMENT does not sell, trade or rent your information, or use or disclose it for marketing purposes, and does not give or distribute it to any third parties except as described above.

Your rights in relation to your information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to:

350 Euston Road,
NW1 3AW.

Registered number: 08924703

Telephone: 020 7380 4100

Email: [email protected].

Please quote your name and address. We would be grateful if you could also provide brief details of the personal information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you. We will charge £10 to cover the administration costs involved in providing you with a copy of your personal information.

Information security

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web. EMR SETTLEMENT does not accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe we have appropriate policies, rules and technical measures to protect the personal information that we have under our control (having regard to the type and amount of that data)from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All our employees and data processors that have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of our visitors’ information.

We ensure that your personal information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

Use of your personal information submitted to other websites

We cannot be responsible for the privacy policies and practices of other Websites even if you accessed the third party Website using links from our Website or you linked to our Website from a third party Website.

We recommend that you check the policy of each Website you visit and contact the owner or operator of such Website if you have any concerns or questions.

Privacy support

We reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. In the event the Purposes for processing change, then we will notify you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

If you have any enquiry about our data protection and privacy policy or practices, please write to:

350 Euston Road,
NW1 3AW.

Registered number: 08924703

Telephone: 020 7380 4100

Email: [email protected]