On the 6 May 2025 we experienced system issues which prevented our daily activities in terms of payment processing and invoice creation. Here’s an update and how this impacts CfD Generators and Suppliers.
Good news, the team are working through the payment processing and invoicing which was delayed. Invoicing that was dated the 6 May 2025, has already been issued this morning and My EMRS now reflects the invoicing and associated backing data for these.
What else do we need to highlight?
The Operational Team are focused on processing the invoicing for today, 7 May 2025 and getting this issued to CfD Generators and Suppliers for the CfD Scheme.
Updates for CfD Generators
Payments scheduled to be received on 8 May 2025 will be delayed by one day and received on 9 May 2025. This relates to the billing statement issued on 24 April 2025 for the settlement date 10 April 2025 (II). CfD Generators payments to be received on 9 May 2025 will be received as scheduled.
A correction to previous communication, please note payments for the settlement date 8 April 2025 (II) were processed and received on 6 May 2025 as scheduled.
Updates for Suppliers
CfD Scheme – Collection of payments to be received on 8 May 2025 via Direct Debit will be delayed by one day and collected on 9 May 2025. This relates to invoice issued on 30 April 2025. Direct Debit collection will then continue as scheduled and as a result two collections will occur on 9 May 2025.
Capacity Market Scheme – Those Suppliers who received a credit note dated 30 April 2025 were scheduled to be paid on 8 May 2025, this will be delayed by one day and now paid on 9 May 2025. This credit note relates to the monthly reconciliation for December 2024.
What caused the system issues?
A full investigation is happening to understand the cause of the system issues we experienced and we are monitoring them closely at present. Full details will be shared with LCCC, and we will work with them to ensure appropriate preventive measures are identified and implemented to avoid future impacts on service delivery.
Focus for our Operational Team and Service Desk
Our Operational Team is working hard to catch up on our daily activities. If you are waiting for a response from us please do contact our Service Desk over the coming days, though we ask that your patient with us whilst we get back to normal service.
Once again, we’d like to apologise for any inconvenience caused and thank you for your understanding and patience whilst we managed this situation.