Meet the Service Desk Team

I am Jane and I joined in May 2021 as the Finance and Service Desk Lead. My previous experience is working in Investment Banking.

My key responsibilities are managing the generation of invoices/credit notes as well approving the collection and payment of these. I manage the Service Desk and assist the team in providing quality and timely responses.

My specialist area is finance and so I am committed to managing the current schemes as smoothly as possible.

I am Craig and I joined as the Operations Lead in March 2022. My energy career covers nine years, which involved working at six electricity suppliers and in a variety of roles.

My key responsibilities are ensuring the data accuracy of the Capacity Market and CfD schemes. I work closely with EMR Delivery Body and ESC/LCCC to ensure any issues are resolved in a timely manner.

I specialise on the data processes within the Capacity Market, error identification and correction, provision and analysis for both meter aggregation and meter data.

Hello, I am Adam. I joined EMRS in November 2025 as a Metering Analyst. I have 10 years of experience working in various technical roles for a commercial meter operator, including leading a team to improve dial and read performance across the metering portfolio and driving process improvements.

My key responsibilities at EMRS are processing metering tests and metering configurations, as well as supporting customers with any metering-related queries.

I am Ayo and I joined in August 2024 as a Settlement Analyst. I have previously worked in Finance, specifically Accounting, where I managed purchase and sales ledgers, direct debits and debt chasing/management.

Some of my main responsibilities at EMRS include posting payments, credit cover, direct debits and BACS payments, file loading and bank reconciliations.

I also handle customer queries through our Service Desk, ensuring I deliver timely and helpful responses.

I am Carolina and I joined in May 2020 as a Settlement Analyst and have over a decade of experience in the financial sphere.

My key tasks include completing operational tasks to ensure timely and accurate settlement charges. This includes file loading and exception management as well as interpreting and processing information received from EMR Delivery Body.

I also support the Service Desk, and prioritise providing customers with quick and helpful responses.

Hello, I am Clancy. I joined in September 2025 as a Metering Analyst. Before joining EMRS, I worked at an energy supplier where I focused on improving commissioning rates and driving process improvements.

I currently support the Metering team by providing guidance through the metering test process, assisting with metering configurations and resolving metering-related queries.

I also support the Service Desk and focus on delivering prompt, helpful responses to our customers.

I am Hamza and I joined in September 2023 as a Settlement Analyst, supported from a background in Finance and Operations.

I am responsible for daily operations of settlement services we provide. Examples of my daily responsibilities include processing files/exemptions, dealing with bank reconciliations, invoicing and managing Credit Cover.

I am also one of the first points of contact for our customers via our Service Desk for operations and metering queries.

Hello, I am Hannah. I joined in October 2023 as a Settlement Analyst. Previous to working at EMRS I had a role at an energy consultancy analysing electricity usage of large customer portfolios. This background in the energy industry has given me a solid foundation to support my role at EMRS.

As part of my role, I handle a variety of tasks, such as file loading, managing Energy Intensive Industries (EIIs) certificate processing and supporting on daily invoicing activities.

I also provide support for our Service Desk, and a priority of mine is efficiently responding to customer queries.

I am Kyle and I joined the team in February 2025 as a Settlement Analyst. I’ve worked in the electricity sector since 2020 and witnessed first hand the changes in the industry since then. Before 2020 I worked for several years in both accounts payable and credit control.

My key responsibilities are running the daily payments and bank reconciliation processes, along with the rest of the team. I’m also able to help our customers with any queries they may have on the Service Desk.

In the future I look forward to working on the RAB scheme, along with continuing to play my part in the CFD and CM schemes.

Hello, I am Max, and I joined EMRS as a Settlement Analyst in September 2025. I bring over 5 years of experience in the Energy Industry, working with a variety of industry talent. In my most recent role I focused on Operations, working with Trading and Shipping firms to secure capacity requirement and manage the daily operations of Gas & Power Scheduling.

I am responsible for processing a variety of tasks including, but not limited to, invoicing & notices, bank reconciliations, and providing support on our Service Desk for customer needs & queries.

Hello, I am Nazmeen. I joined the team in June 2024 as a Settlement Analyst. Previous to working at EMRS I had a role in Retail Finance. The skills gained in my previous role have helped me with my role here at EMR Settlements.

As part of my role, I handle a variety of tasks, such as daily Invoicing activities, Bank reconciliations and Debt management etc.

I also provide support on our Service Desk in ensuring that customer queries are responded to efficiently.