Introduction of new Service Desk tool

EMRS, on behalf of Low Carbon Contracts Company (LCCC) and Electricity Settlements Company (ESC), would like to inform EMR Stakeholders that as part of our Continuous Improvement programme the Service Desk will be using a new Service Desk tool from 13 January 2020.

The new Service Desk tool will allow for a more automated, streamlined process for logging and resolving queries and requests for the Service Desk and the EMRS Metering Team.

EMRC199 provides further details to EMR Stakeholders of the changes.