BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//EMR Settlement Limited - ECPv6.16.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:EMR Settlement Limited
X-ORIGINAL-URL:https://www.emrsettlement.co.uk
X-WR-CALDESC:Events for EMR Settlement Limited
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20230630T120000
DTEND;TZID=UTC:20230703T083000
DTSTAMP:20260605T115037
CREATED:20230628T122729Z
LAST-MODIFIED:20230703T082638Z
UID:10000508-1688126400-1688373000@www.emrsettlement.co.uk
SUMMARY:Service Desk Maintenance
DESCRIPTION:Please be advised that this maintenance did not go ahead and we are working with an external service provider to reschedule this work. \n\nWe would like to advise from 12:00pm on Friday 30 June 2023 to 8:30am on Monday 3 July 2023\, the Jira Service Management application used to manage the Service Desk is going to be down for maintenance. \nHow will this impact the EMRS Service Desk?                        \nDuring this short period of maintenance\, the following is impacted: \n\nIssue of ticket reference numbers\nAbility for Operators to respond via the Service Desk\nTicket status notifications\n\nThis includes the contact@emrsettlement.co.uk and metering@emrsettlement.co.uk email addresses. \nRest assured we have chosen the quietest period to undertake this maintenance to minimise impact on our customers. \nWhat should I do if I have an urgent query or service request?  \nIf you do have an urgent query or service request during this period\, please call the Service Desk on 020 7380 4333 and the team will be happy to assist. \nWhat happens when the maintenance is completed?  \nWe are confident the Service Desk will be fully restored at around 8:30am on Monday 3 July 2023. Any emails received during the downtime will load into the Service Desk and ticket reference numbers will be issued. All other activities will resume from this point. \nWhen will I receive a further update?  \nWe will provide an update following the completion of this maintenance on Monday 3 July 2023.
URL:https://www.emrsettlement.co.uk/calendar-event/service-desk-maintenance/
CATEGORIES:Operational date
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230706T173000
DTEND;TZID=UTC:20230710T083000
DTSTAMP:20260605T115037
CREATED:20230704T120123Z
LAST-MODIFIED:20230704T120123Z
UID:10000510-1688664600-1688977800@www.emrsettlement.co.uk
SUMMARY:Service Desk Maintenance
DESCRIPTION:We would like to advise from 5:30pm on Thursday 6 July 2023 to 8:30am on Monday 10 July 2023\, the Jira Service Management application used to manage the Service Desk is going to be down for maintenance. \nHow will this impact the EMRS Service Desk?                        \nDuring this short period of maintenance\, the following is impacted: \n\nIssue of ticket reference numbers\nAbility for Operators to respond via the Service Desk\nTicket status notifications\n\nThis includes the contact@emrsettlement.co.uk and metering@emrsettlement.co.uk email addresses. \nRest assured we have chosen the quietest period to undertake this maintenance to minimise impact on our customers. \nWhat should I do if I have an urgent query or service request?  \nIf you do have an urgent query or service request during this period\, please call the Service Desk on 020 7380 4333 and the team will be happy to assist. \nWhat happens when the maintenance is completed?  \nWe are confident the Service Desk will be fully restored at around 8:30am on Monday 10 July 2023. Any emails received during the downtime will load into the Service Desk and ticket reference numbers will be issued. All other activities will resume from this point. \nWhen will I receive a further update?  \nWe will provide an update following the completion of this maintenance on Monday 10 July 2023.
URL:https://www.emrsettlement.co.uk/calendar-event/service-desk-maintenance-2/
CATEGORIES:Operational date
END:VEVENT
END:VCALENDAR